The video embeds from CBS News are always a little cranky, you may have to wait a bit for it to appear and be ready to play. And deal with an advertisement. Hey, content isn't free...
"STATE COLLEGE, Pa. -- Typically, post office lines breed anger and frustration. But at the head of this queue on the campus of Penn State University in State College, Pa., you'll find nothing but joy.
"My mission is to make them have a little bit of levity on the way out and say, 'Hey, it's not so bad after all,'" says Mike Herr.
To that end, Mike lives by a simple motto: if you can't say something nice about someone, you're just not looking hard enough."